Refund and cancellation policy
Last updated 22 September 2026
These policies are available in English and Thai. ภาษาไทย · English
Scope
This policy covers YELZI digital viewing services. There are no physical products to ship or return. Mandatory rights under applicable law take precedence over limitations in this policy.
Cancel renewal
For website subscriptions, sign in, open the subscription page, select Manage subscription and payment, and cancel in the billing portal before renewal. Check the cancellation status and access end date. If this fails, email info@yelzi.com. Cancellation stops future renewals; access normally continues until the end of the paid period. Account deletion is a separate action and may end viewing access immediately. For web subscriptions, the deletion flow requires explicit cancellation confirmation before deleting the account. App-store subscriptions must be cancelled separately with the store.
When refunds apply
Contact us for duplicate charges, charges after a confirmed cancellation, or failure to receive or use purchased access because of a problem with our service. If we verify an error on our side and cannot restore the purchased service, we will refund the affected amount. A change of mind or non-use does not automatically qualify for a refund; we assess the circumstances and applicable legal rights, including any statutory withdrawal rights.
Request process and timing
Email info@yelzi.com with your account email, receipt reference, transaction date and amount, and a description of the issue. Never send full card numbers, CVV codes, passwords, or one-time codes. We aim to acknowledge requests within 3 business days and communicate a decision within 14 days of receiving complete information, or explain any further investigation needed. Approved refunds go to the original payment method, typically taking another 5–10 business days after submission, depending on the bank and payment provider.
App-store purchases
If you purchased through Apple or Google Play, cancel through that store’s subscription settings and request a refund through its refund process. We can help investigate viewing access but cannot determine the store’s refund decision or processing time.