Service delivery policy
Last updated 22 September 2026
These policies are available in English and Thai. ภาษาไทย · English
Digital service
YELZI provides films and series over the internet. PLUS membership unlocks episodes marked as requiring membership. It does not include unreleased titles or content unavailable in your territory. No physical shipping or delivery fee applies.
Access after payment
Access activates after our system verifies successful payment, not merely after returning from checkout. Activation is normally automatic following confirmation. If access is missing, refresh your subscription status and check the account used for purchase. Do not pay again to resolve missing access. Contact info@yelzi.com with your receipt reference if viewing remains unavailable.
Devices and availability
An internet connection and a browser compatible with the video and content protection required by the title are necessary. Quality depends on your connection and device; not every device supports every quality level. Try previews or free content before subscribing. Territorial, content-licensing, and viewing-session restrictions may apply as displayed by the service.
Service interruptions
If playback fails, check your connection and sign in again. Contact us with the title, device, and time of the issue, without sending passwords. If we cannot deliver the purchased service, we will assess a remedy and refund under our refund policy and applicable legal rights.