YELZIHelp and contact
Contact the Yelzi team, answers to common problems, and how to manage your account.
Contact us
Email the support team: support@yelzi.com. We reply within 2 business days.
- The email or viewer code (Me › the code under your profile name) of your account
- Your device model, operating system and app version
- The series and episode with the problem, and a screenshot if you have one
Requests about your personal data: privacy@yelzi.com
Video does not play or stutters
- Check your internet connection, then pull down to reload
- Lower the quality in Me › Video quality on a slow connection
- Choose the subtitle language in Me › Subtitle language
- The app does not allow screen recording or screenshots while a video plays, to protect the series' rights
Account and sign-in
You can watch without an account. Signing in with Apple or Google keeps your profiles, My List and where you left off on every device.
See the devices that are signed in, and sign them out, in Me › Account and devices.
Delete your account
Delete your account yourself in the app: Me › Account and devices › Delete account. The steps and what is deleted: how to delete your account